Frequently Asked Questions

Orders

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Where is your warehouse located?

Camp Hill, Pennsylvania.
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Where do you collect sales tax?

Any purchases within Pennsylvania are subject to applicable taxes. 
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What types of payment methods do you accept?

We accept credit card payment by VISA, Discover, Mastercard and AMEX.
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What are the benefits of ordering online?

Online checkout is quick, convenient, and 100% secure. Order anytime: 24 hours a day, 7 days per week! Receive an instant order confirmation. Online orders are sent directly to our warehouse for priority processing. Tracking information is automatically emailed when order is shipped. You will also have easy access to pdf versions of manuals for your purchased machines on your account page.
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How do you process my credit card?

When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. Hammerhead assumes no liability for fees in the event of such an overdraft.
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Freight Damage: What do I do if my Hammerhead is damaged in-transit?

Our Hammerheads are very well packaged from the factory. All Hammerheads are shipped in the factory crate to minimize potential damage in transit.  If your Hammerhead has received severe damage (unit is visibly exposed from packaging, or exterior packaging is damaged) refuse the package and contact us immediately. If you choose to sign for the item and minor damage has occurred, keep all packaging materials and reference our 30 Day Money Back Guarantee for details on your options.
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Do you sell used or non-current Hammerhead?

We only sell brand new Hammerhead machines, detergents and parts.
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Do you accept trade-ins?

We do not accept trade-ins at this time.

Shipping

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Where is your warehouse located?

Camp Hill, Pennsylvania.
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How long will it take to ship my item?

Order processing of in-stock items takes 1-3 business days (excluding weekends and holidays).
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How long will it take for my Hammerhead to arrive?

All items will ship via UPS or FedEX Freight. Shipping time varies depending on your location’s distance from our warehouse in Camp Hill, PA. Please allow 5-7 business days for your item to arrive.
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How is tracking information provided?

Tracking information is provided via email once your order has been processed.
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Freight Damage: What do I do if my Hammerhead is damaged in-transit?

Our Hammerheads are very well packaged from the factory. All Hammerheads are shipped in the factory crate to minimize potential damage in transit.  If your Hammerhead has received severe damage (unit is visibly exposed from packaging, or exterior packaging is damaged) refuse the package and contact us immediately. If you choose to sign for the item and minor damage has occurred, keep all packaging materials and reference our 30 Day Money Back Guarantee for details on your options.
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Do you ship outside the U.S.?

At this time we only ship within the continental U.S.

Return Policy

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What is your return policy?

All regularly stocked items can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. Customers are responsible for the cost of return shipping.
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Do you accept returns of detergent purchases?

We are unable to accept returns of any detergents purchased. This allows us to ensure the products are good to use and have not been tampered with. Be sure to check out Detergent Guidelines page to see what detergent is best for you prior to purchasing.

Troubleshooting

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950MS: How to Replace Front Brush Mount Plate

Cracked or broken front brush mount plates can be replaced using the wrench and screwdriver included with the 950MS sweeper. Replacement brush mounting plates can be ordered here.

See the linked PDF guide for detailed instructions and step-by-step photos:

950MS: Mount Plate Replacement Guide
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900SX: Front Brushes Start & Stop Sweeping

If your Hammerhead 900SX Sweeper’s front brushes are intermittently starting and stopping during operation, the most likely cause is an overly sensitive rotation activator switch. You will need a long allen wrench to perform this adjustment.

See the linked PDF guide for detailed instructions and step-by-step photos.

900SX: Front Brush Activator Switch Adjustment Guide